Talking about raising fees can be tricky, especially when you don’t know how to start the conversation. But with thoughtful communication, you can show your value as a practitioner while maintaining relationships with your patients or clients.

Here are some tips to help you communicate fee changes confidently:

• Start early: give yourself a two-month window to finalize rates, get comfortable with the decision, and inform your patients.
• Use multiple channels: reduce surprises by notifying patients through emails, booking reminders, physical signage, and phone calls — making sure your messaging is consistent.
• Be confident and clear: you don’t need to over-apologize! Your patients trust you and will appreciate a straightforward explanation.
• Offer flexibility: Be open to one-on-one conversations for special circumstances.

It might feel uncomfortable, but communicating your fee change thoughtfully will help your patients feel informed and respected.

At Jane, we want to be a part of the process of raising your fees — with features built to support. Take a look at our pricing plans at jane.app/pricing.

OSRP members receive a 1-month grace period on your new account when you sign up with Jane. Check our member benefits page to find the discount code.